Investors Clinic — Unethical Behavior. Fraudulent information. Property not delivered as promised

ahujasaurabh1

Address:

Tapasya Corp. Heights, Floor No: 5 E-F-G-H, Sector-126, Noida-201303

Kush Kakkar - Ph : [protected].
Rohan Kakkar - Ph: [protected]
Investors Clinic Call Centre Number :[protected]
Investors Clinic email id : [protected]@investors-clinic.com

I booked a Studio Apartment is Supertech Czar Suites (CZAR SUITES, OMICRON-1, GREATER NOIDA) on the 3rd of August 2020 via Investors Clinic. The deal was done by Rohan Kakkar and Kush Kakkar. It's a ready to move-in property and I was assured possession by the end of August 2020. The entire cost of the apartment, including GST, PLC, Full Furnishing, Water Connection, IFMS, EDC/IDC, Maintenance, Electricity Installation, Fire Fighting charges, Power Backup, Paid Parking, Possession charges, etc (all charges) was finalised for Rs.1640000.

3rd August : I paid Rs. 1200000 via NEFT Tranfer and gave a cheque for Rs 200000. (Total – Rs. 1400000).Only Rs.260000 was pending, which I was told by Rohan to pay at the time of possession.

August passed and after following up with Kush Kakkar on the possession/handover, he informed that it'll take another 10-12 days. After waiting for 2 weeks, I again followed up and this time I was told that they have lost the cheque of Rs.200000 and I should pay the entire balance of Rs 200000 + Rs 260000, only then they will start the work in the apartment and in 5 days’ time, I’ll get the handover. So I paid the entire pending amount of Rs. 460000 on the 18th of September via NEFT transfer and was waiting for the handover.

I followed up again to see if the work has started and by when will I get the handover, Kush informed that the work will start on 21st September. I went to Supertech to see if the work had started, but to my surprise, there was nothing done.

I escalated this matter to Rohan Kakkar (Kush Kakkar’s boss) on the 25th of September via Whatsapp, but he didn’t respond. Simultaneously, I escalated this on the office Customer Care email ID on the 25th of September.

On 26th Kush connected Rohan on a conference call with me and Rohan gave me a confirmed date that by 20th of October 2020, I’ll get the handover. So I started waiting again.

After repeated follow ups on email with their Customer Care and Kush Kakkar, finally Kush shared a video of the work which was being done in my apartment for the handover. He shared this video on whatsapp on the 8th of October. I was happy that at least work had started and I was promised handover by 12th or 13th of October. Now on the 13th of October I asked Kush that I wanted to come and look at the apartment to look at the work being done. He gave an excuse and asked me not to come. Then continuously I kept on requesting that I wanted to come and see the apartment to which Kush kept on giving me excuses that he’s not well and will update me in sometime.

Since Kush Kakkar and the Customer Care team in Investors Clinic were not giving me any concrete answers on the handover date, so on 17th October, I called up Supertech CRM to see what’s the delay and they informed me that they do not have any details of my booking.

Then I went to Supertech Czar to speak to someone on the site. I met Mr Sushil and he also confirmed that they do not have a booking in my name?

I asked them to let me look at the flat which as per Kush Kakkar was being readied for the handover and a video of the work being done by the labour, was shared with me on the 8th of October 2020.

When I saw the apartment on the 17th of October, I WAS SHOCKED...there was no work done. In fact the apartment was never opened and I WAS GIVEN A FAKE VIDEO BY KUSH.
THIS IS PURE FRAUD.
I escalated this to their Customer Support, but they are not acknowledging or giving me the details to escalate this to their Senior Management.
They cheated and have taken Rs.1640000 of my hard earned money and there is no news of the apartment.

Please help..

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Investors Clinic customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by ahujasaurabh1 Here are the details of the email exchanges with Investors Clinic:

Re: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959
Yahoo/Sent
•
Saurabh Ahuja <robbie.[protected]@yahoo.com>
To:Customer Care
Cc:kumar.[protected]@investors-clinic.com, talwar vaishalitv, kakkar.[protected]@investorsclinic.co, jain.[protected]@investorsclinic.co, rizwani.[protected]@investors-clinic.com
Wed, Oct 21 at 2:40 PM
This is the same copy pasted email that you shared last week.

In that email you mentioned that I’ll hear from IC and Supertech this week, and now you are again telling me that I’ll hear from them next week.

I mean, do you even read and comprehend the complaints?

Please share the details of someone senior who has authority to take decisions. And DO NOT SEND A COPY PASTED TEMPLATE RESPONSE.
Sent from my iPhone

On 21-Oct-2020, at 11:53 AM, Customer Care <[protected]@investors-clinic.com> wrote:

Dear Sir

We deeply regret for the delay. Documentation has been already sent to Supertech. We are only waiting for this Handover Information from Supertech.

We will certainly update you as soon as we hear from them. However you can be assured that latest by coming week you will also hear from Supertech directly as well for closure of the matter.

Thanks & Regards

Customer Care Team
Investors Clinic Infratech Pvt. Ltd.
Contact us at: [protected]

From: Saurabh Ahuja [mailto:robbie.[protected]@yahoo.com]
Sent: Saturday, October 17, 2020 8:41 PM
To: Customer Care
Cc: kumar.[protected]@investors-clinic.com; talwar vaishalitv; [protected]@investors-clinic.com; [protected]@investorsclinic.in; [protected]@investors-clinic.com
Subject: Re: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959

I called up Supertech CRM to see what’s the delay and they informed me that they do not have any details of my booking.

Then I went to Supertech Czar to speak to someone on the site. I met Mr Sushil and he also confirmed that they do not have a booking in my name?

I asked them to let me look at the flat which as per Kush Kakkar was being readied for the handover. He (Kush ) even sent me a video of the work that was happening in my apartment. The video was sent on 8th October by Kush which showed labour in my apartment. I spoke with him (Kush) post the video regarding the work being done in my apartment and he promised that work has started and In the next 3-4 days, I’ll get the handover. Post that I have been trying to get in touch with him and after multiple tries he told me that he’s not well and has taken a leave for this week. I’m the meantime I was coordinating with Swati from Investors clinic. She also confirmed that work has started in my apartment and I’ll get the handover soon. I was constantly checking with both of them to let me visit the apartment as I would like to see the progress of the work done. Both of them kept on telling me that they are checking if the keys are available.
Today, after waiting for a week I went to the apartment to see the progress...and to my SHOCK...there was no work done. In fact the apartment was never opened and I WAS GIVEN A FAKE VIDEO BY KUSH. I have the video on Whatsapp sent by him..n I have recorded a video today...just to prove of the amount of lies Rohan Kakkar’s team members ( Kush n Swati) have given to me.

THIS IS PURE FRAUD.
Please connect me with Mr Sunny or Honey Katyal or someone responsible to look into these fraud cases in Investors Clinic.
This is my last request, before I go to the legal authorities, police, social media or consumer forum/court with the fraudulent dealings done by IC.
Thanks & Regards
Saurabh Ahuja

Sent from my iPhone

On 16-Oct-2020, at 1:49 PM, Customer Care <[protected]@investors-clinic.com> wrote:
Dear Sir

All the required documentation has been already sent to Supertech. We are only waiting for this Handover Information from Supertech.

We will certainly update you as soon as we hear from them. However you can be assured that latest by coming week you will also hear from Supertech directly as well for closure of the matter.

Thanks & Regards

Customer Care Team
Investors Clinic Infratech Pvt. Ltd.
Contact us at: [protected]

From: Saurabh Ahuja [mailto:robbie.[protected]@yahoo.com]
Sent: Friday, October 16, 2020 10:31 AM
To: Customer Care
Cc: kumar.[protected]@investors-clinic.com; [protected]@investorsclinic.in; [protected]@investors-clinic.com; [protected]@investorsclinic.in; [protected]@investors-clinic.com
Subject: Re: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959

Please share an update.

Thanks
Sent from my iPhone

On 14-Oct-2020, at 10:54 AM, Robbie Ahuja <robbie.[protected]@yahoo.com> wrote:
What's surprising is that in spite of the fact you mention that your Senior Management is looking into this; but still there has been no update on the timeline. Today is the 19th day of my complain and I still do not have any concrete handover date.

You keep on telling me that it will be resolved soon? Please explain the timeline for soon. How many days/weeks/months/years/decades or centuries will you take to get this fully paid ready to move property handed over to me?

Thanks & Regards
Saurabh Ahuja

On Wednesday, October 14, 2020, 10:37:28 AM GMT+5:30, Customer Care <[protected]@investors-clinic.com> wrote:

Dear Sir

We regret for the delay.

We have already raised the matter with the Builder and are waiting for their revert. We have also asked the Sr. management to get the matter resolved with Supertech ASAP.

Kindly allow us some time. We will certainly get the same resolved very soon.

Thanks & Regards

Customer Care Team
Investors Clinic Infratech Pvt. Ltd.
Contact us at: [protected]

From: Saurabh Ahuja [mailto:robbie.[protected]@yahoo.com]
Sent: Tuesday, October 13, 2020 8:28 PM
To: kumar.[protected]@investors-clinic.com
Cc: Customer Care; goswami rishicc
Subject: Re: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959

Hi Dheeraj,

It’s been 18 days since I raised a complaint. All I have got from you is a couple of emails with no concrete information or timeline of the handover date?

This is absolutely unacceptable and confirms my belief in the unethical practices that are being followed in Investors clinic.

Please share the next level of escalation that I need to take, as am now sure of the incompetence, unprofessionalism and casual attitude at this level.

Thanks & Regards
Saurabh Ahuja
Sent from my iPhone

On 07-Oct-2020, at 5:09 PM, kumar.[protected]@investors-clinic.com wrote:
Dear Sir,

Greetings!

We deeply regret for the inconvenience!

Sir, we wish to inform you that we have already put your matter in the front of our concern senior management and we assure you that your query is being attended on top priority & we will certainly get back to you as we hear anything from the management.

We request you to kindly bear with us till then.

Thanks & Regards,
Dheeraj kumar
Customer Care(ICIPL)
Investors Clinic Infratech Pvt. Ltd
Mob No - [protected]

________________________________________
From: "kumar dheerajcc" <kumar.[protected]@investors-clinic.com>
To: "Saurabh Ahuja" <robbie.[protected]@yahoo.com>
Cc: "Customer Care" <[protected]@investors-clinic.com>, "goswami rishicc" <goswami.[protected]@investors-clinic.com>
Sent: Monday, September 28, 2020 11:11:28 AM
Subject: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959

Dear Sir,

Greetings!

We would like to inform you that we already forward your concern to the concern department. So kindly wait for some time we will get back to you asap.

We value your time and cooperation.

Thanks & Regards,
Dheeraj kumar
Customer Care(ICIPL)
Investors Clinic Infratech Pvt. Ltd
Mob No - [protected]

________________________________________
From: "Saurabh Ahuja" <robbie.[protected]@yahoo.com>
To: "Customer Care" <[protected]@investors-clinic.com>
Cc: "kakkar rohanicptv" <kakkar.[protected]@investorsclinic.co>, "kumar dheerajcc" <kumar.[protected]@investors-clinic.com>
Sent: Friday, September 25, 2020 8:50:46 PM
Subject: Re: Saurabh Ahuja, Builder Related - Possession & Handover Related, STS: 153309, ICP Truevisory, Supertech Czar Suites, IC/CC/0920/10959

Please give me a confirmed handover date and let me know how do you plan to compensate for the delay for each day starting 1st September 2020.

Sent from my iPhone

> On 25-Sep-2020, at 3:33 PM, Customer Care <[protected]@investors-clinic.com> wrote:
>
> Dear Sir/Mam
>
> Thank you for raising your concern with Customer Care Department. Your Complaint is registered with us & the Complaint ID is: IC/CC/0920/10959.
>
> Mr. Dheeraj Kumar has been assigned to help you with the query. The concerned Customer Care Representative will get back to you with the update on the matter however the concerned Customer Care Representative can be reached at [protected]. Please feel free to get in touch for further details.
>
> Thanks & Regards
>
> Customer Care Team
> Investors Clinic Infratech Pvt. Ltd.
> Contact us at: [protected]
>
> -----Original Message-----
> From: Saurabh Ahuja [mailto:robbie.[protected]@yahoo.com]
> Sent: Friday, September 25, 2020 11:42 AM
> To: [protected]@investors-clinic.com
> Subject: Extremely Pathetic Service
>
> Hi Team,
>>
>> I booked Supertech Czar Socrates 1 - 1908 on 3rd August and was promised complete handover in August.
>> Today is 25th September (already late by 25 days) n the work hasn’t even started.
>> This is highly disappointing and leaves me with no faith in Investors Clinic.
>> Pls get this looked into on priority and confirm the handover date.
>> Do let me know if I have escalate this any further?
>>
>> Thanks & Regards
>> Saurabh Ahuja
>>
>> Sent from my iPhone
>
> Legal Disclaimer: The contents of this email/ document regarding flat/ unit/price / area/ specifications / project details etc. are subject to the provisions of Real Estate (Regulation and Development) Act 2016, its Bye Laws & Rules and their implementation by the concerned Statutory Authorities.
> Legal Disclaimer: The contents of this email/ document regarding flat/ unit/price / area/ specifications / project details etc. are subject to the provisions of Real Estate (Regulation and Development) Act 2016, its Bye Laws & Rules and their implementation by the concerned Statutory Authorities.