[Resolved]  Ixigo — cash back money is not given to customer account / citrus wallet.

Address:Pune, Maharashtra, 411006
Website:www.ixigo.com/flights

Sir i travelled 2 times from flight (Bom to bbi, bbi to bom), some days after i mailed to ixigo cashback team that i didnot get any cash back money on my citrus wallet then they mailed me that yours money expired. On the flight booking window they are flashed up that cash back amount there we provide all our credential details on booking time. If suppose any costumer not claimed on that day then why not citrus/ixigo not trying to notify to the costomer by call/mail? Then whats the purpose of to given all this details on the booking time?
Ixigo just play with costumer money.
Please do the needful.

Ratikanta
[protected]
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Jan 19, 2018
Complaint marked as Resolved 
Verified Support
Dec 19, 2017
Ixigo Customer Care's response
Hi Ratikanta,

Greetings from ixigo

We're really sorry for the inconvenience caused however, we'd like to inform you that citrus cashback expires in 30 days if you don't login and we do notify you via sms and email about the same. We'd also like to inform you that citrus cashback offer has been discounted from Oct 13th onwards and hence we can't do much about it.

Kindly write to [protected]@ixigo.com for any further queries.

Regards,

Team ixigo
Complaint comments 

Comments

I had booked a train ticket vide PNR [protected] and ixigo booking id IXITR[protected] but am unable to open my ticket in my ixigo id or have an option to cancel it. The date of journey is day after tomorrow. Please help me in timely canceling the ticket to avoid cancellation penalty
I have tried to book ticket from ghy to new delhi on 8 Jan, 18, but due to some technical reason it failed and my money is deducted from my bank account.
Please kindly refund my money
Trip id-IXTR[protected]

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