Submit a Complaint
Railways
Ixigo

[Resolved]  Ixigo — railways ticket refund

Dear concerned, i had booked 5 tickets from mangalore to bengaluru for the date of 31st march 2018. Train number: 16518, pnr: [protected]. Trwo tickets got rac and the rest 3 was not confirmed. I have not received a single penny as my refund nor i have received any notification regarding the refund. I would like to have my refund asap.

Thank you,
Was this information helpful?
No (0)
Yes (0)
May 17, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
Ixigo Customer Care's response Hi Tarique,

Greetings from xigo!

Please be informed in case where e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare,
less clerkage, shall be admissible for confirmed passengers also subject to the condition that the
ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty
minutes before the scheduled departure of the train.

Feel free to write for any further assistance to [protected]@ixigo.com.

Regards,
Team ixigo
Apr 12, 2018
Updated by Tarique Sarwar That was not helpful... you gotta refund the money for the cancelled tickets ... straight and clear...

Complaint comments 
1 Comment

Related Ixigo reviews

[Resolved]Ixigo - Free cancellation charges wrongly treated[Resolved]Ixigo - Free cancellation charges[Resolved]Ixigo - Payment deducted but ticket didn't booked[Resolved]Ixigo - Payment complete but Booking failed.[Resolved]Ixigo - Refund not credited to the source account
View all 2402 Ixigo Reviews

Comments

Money was not refunded till today we booked tickets on[protected]..but its transaction successful but tickets were not booked so we want our money back

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2402
    Pending
    355
    Resolved
    1518
    View all 2402 Ixigo reviews & complaints
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information