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Ixigo — Ticket refund not made

I have booked a ticket from Ranchi to Patna and have made the payment through net banking of ₹239 and the money has been debited from my account and then it showed error and then i saw in the app that my ticket was not booked or their were no transaction related to the booking please look in this matter as i am in urgent need of money and i have to book my ticket .
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