Jaipur National University — delay in degree certificate

Address:

Jaipur, Rajasthan

I had completed my MBA distance in Energy Management(Roll No: [protected]). Final Sem mark list issued on 19/06/2017 and online payment with (Rs.2500/-) for Degree certificate made on 29/06/2018. (payment ID no:[protected]. copy of same with application and mark lists send to university. even after several reminders no reply came until now. I try to call on university number, but could not get any response.