Jeeves Consumer Services — TV picked for repair and not returned

Warranty ID : EWFK[protected]
Claim ID : CLEWP[protected]

I have register complaint to Jeeves to repair my Tv on April1 .TV was then picked up for repair at April 14.After constant follow up calls for one month they finally replied like spare is not available and refund option is there.
I opted for refund of Rs.45, 000 for a product worth Rs.65, 000 and just 1 year old.I have given my Bank details to which refund should be credited but now its been 3 weeks I am constantly calling them but not getting any reply.

Now I have lost my product and there is no refund.This is a planned theft