JustDial.com — Unjustified payments deducted by justdial

Respected sir, I Amandeep singh Director of perfect windows sector-14 gurgaon want to raise a complaint against justdial as this company and their field / sales employees are giving fake commitments and plans to customers on the name of justdial, we recently started our plan on justdial on February 2023 after convinced by the justdial managers and employees to resume our plan as in past years we have suffered alot by them due to their fake leads, repeated leads, location error, poor customer support etc .we have paid justdial total of 1months advance+ 2months security money which they us that it will be refundable but after 15-20 days of taking plan, we started getting fake leads, repeated leads, location error again so I told justdila team to check it and clarify it but they didn't responded back and after a month I told justdial on their customer support number[protected] to stop our plan as we were not getting the services which they committed while taking the payment and advance and after many complaints done to their customer support, they us that we won't be getting our security money back which they told us that it will be refundable while taking the plan . We humbly requested justdial to just stop our plan after getting harrassed of not giving services + not giving our security amount back and at last they told us to resume till our security money period expires which I clearly told them many times to stop the plan after that and while getting their calls too but they didn't and as of now justdial has deducted bouncing charges+ ecs charges o[censored]njustified payments from our account without authorisation/intimating us as we clearly told justdial to stop it permanently bcoz of the negligence of customer support+ staff + wrongly commitments. In total of 2360+2360 =4720/- security amount ( unjustified) taken from us and now on 17 June 2023 bouncing charges + ecs charges of total 2700/- has been deducted recently without our will .we request you to start strict action against company way of working and harrasing customers like us everyday with fake plans and fake commitmentsand would humbly request to kindly help us in getting our refund of total -7420/- which was taken by justdial unwillingly and looted by us from this company