Konkan Railway — not providing water in toilet and wash basins

We were travelling in train no 01194 karmali ltt spl train vide pnr no [protected] dated 19/05/2018. The whole journey was without water supply in toilets and wash basins of train. We have called to mumbai pro and konkan railway pro they said it will be soved in ratnagiri howevernothing was done the journey was completed with delay of 3 hours late. Then why the super fast charges levy on tkt.