Konkan Railway — Substandard food on konkan kanya (Mad to cst) 24th july

To Team Konkan Railways,

This letter is with regards to the extremely low and substandard quality of food supplied in Konka Kanya Express (Train No: 10112) from Madgaon to CSTM on 24th July, 2014.
Please make a note of our details:

Train: Konkan Kanya Express (Train No: 10112)
Date of journey: 24th July, 2014
Source to Destination: Madgaon to CSTM
Coach: 3-Tier AC
PNR Nos.:[protected],[protected],[protected]

The following food items served to us from the Pantry very extremely substandard in quality and inappropriate for consumption. The food was just not in condition to be eaten by any person.

Compliant booklet no. 9761: Vegetable Pulaav, Paratha and Curd
Compliant booklet no. 9762: Chicken chilly, Packaged Water Bottle, Vegatable Pulav, Paratha

Other food items supplied from Pantry in our coach were also extremely substandard.
All other passengers did a verbal compliant about the bad quality of food to the then Pantry Incharge - RAMU SINGH.

RAMU SINGH was extremely rude to all o[censored]s and kept on arguing with us for over an hour and kept refusing to give us the Compliant Book to register a compliant against bad food.
When threatened by us to lodge his compliant to Ratnagiri Station Master, only then did we receive the Compliant book from RAMU SINGH.

We as regular passengers of Konkan Railway do not expect such pathetic catering service to the passengers as it is the question of health and well-being of all passengers. The above experience has caused a lot of nuisance to all o[censored]s.

I Subhash Samant am writing on behalf of me and my 2 other co-passengers. I have attached copies of complaints registered by us (Nos. 9761 and 9762) and signed by RAMU SINGH for your immediate action.

Please take a serious note of this pathetic food supply in Konkan Kanya Express and update us with what action you will be taking against all the bad experience we had to go through because of shoddy food service and rude behaviour of the Pantry Incharge.

Please reply back to me on [protected]@gmail.com

Look forward to hear back from the team.

Regards,
Subhash Samant
(Also on behalf of Bhalchandra Bhide and Umakant Jagtap)