[Resolved] Koovs.com / Marble E-Retail — exchange product not received yet
T
tanvita singh
from Mumbai, Maharashtra
Address:
Dehradun, Uttarakhand, 248006
I placed an exchange request for a product and the product was picked up from my address and has passed the quality check but the exchange product has not be dispatched yet. It has been almost a month but the order has not be shipped and there is no correspondence from koovs and on enquiring their is never satisfactory and i have written many emails and called them several times regarding the issue but the issue remains unresolved till date. Such negligent and irresponsible behavior on their part is highly disappointing.
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Nov 15, 2019
Complaint marked as Resolved
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
We apologize for the inconvenience caused. We are looking into your order on priority and you'll be notified once dispatched.
For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.
Best Regards,
The KOOVS Team
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Greetings from KOOVS.COM!
We apologize for the inconvenience caused. We are having it checked and will update you.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
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