[Resolved] Koovs.com / Marble E-Retail — online fraud

Julius randle

from Delhi, Delhi

Address:

Gurgaon, Haryana

@mykoovs
6535757
I have to say that your service is extremely bad!
I had placed a return request on the 7th of august. The product was picked up. But i never got the replacement.
Its been about a month. I am not getting any updates regarding this. Neither am i getting my refund. The customer care executives just keep delaying. The company policy says that it takes 10 days for the process. It's been over a month. When i call them they say they can't make promises. They don't know when my request will be processed.

+1 photos

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Oct 6, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Austin,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We would like to inform that your exchange order has been confirmed today and will dispatch it as quickly as possible.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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