Address: | Mumbai |
Website: | KotakSecurities.com |
Kotak Securities problem
RADHAKRISHNAN P
Wed, 19 May, 19:48 (12 hours ago)
to uday.kotak
Dear Mr Kotak,
I am giving below an email which I sent to the CEO. I have not heard from him or any other responsible person. I may have to take legal action if my problem is not resolved.
Professor P Radhakrishnan
Kotak server problems - User ID: P_RA_1949 -- [Query ID: 31289394]
RADHAKRISHNAN P
Sun, 9 May, 11:07 (10 days ago)
to ceo.ks
Dear Mr Hansraj:
On 4 May 2021 I sent you the following email:
I trust you are well. For quite some time I have been facing problems in Kotak trading. The response is “Internal server error". Could you please attend to this? I may add that getting Kotak staff online is very difficult.
I am already 72; a senior professor of sociology retired ten years ago, with certain standing in society. I have also been active in the academic and social sphere, commenting on and contributing to the print and electronic media for more than 30 years, as you will see from my web page. Meanwhile here is the URL to my latest contribution: http://mainstreamweekly.net/article10840.html
With warm regards
Professor P Radhakrishnan
Personal web page: https://sites.google.com/site/prkpublications/home?pli=1
The purpose of addressing you was to have a detailed enquiry at your end and get a convincing reply. Instead, you passed on my email to your staff in a routine, callous and careless manner, and treated me like any other client. This shows that you lack professional etiquette and personal civility as I gave you my details on my web age, which clearly shows I am not just one of the run of the mill.
When a person logs into his account instead of opening the file, the message is “server error” it is a serious lapse. After several attempts if the person manages to open the file and tries to go to a link-page the browser going again to the login page or shows “server error” you should take it as a death knell to your position as CEO and the company.
The reply received is scandalous, the least said, it is reproduced from the Kotak website. It does not answer my complaint.
I have been associated with Kotak for a long time and I expect courtesy and consideration. What you have done is a kind of “file passing” as Arun Shourie has mentioned in his famous book Courts and their Judgments. If you are not interested in your job you must resign. On my part I am taking up the matter with SEBI and the media to which, as you will see from my web page, I have been contributing for several years, in public interest. I may also cancel my account with Kotak after legally claiming compensation for deficiency in service.
Professor P Radhakrishnan
https://sites.google.com/site/prkpublications/home?pli=1
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