[Resolved]  Loop Mobile — Disconnection of mobile # [protected]

Address:

Mumbai City, Maharashtra

I have made the payment of Rs. 292 on 2nd August through online against the statement number : [protected] but as per the Loop Mobile system it was not received.

I have checked with my bank and they confirmed me that Loop mobile has given a written confirmation that same amount got settled at loop mobile on 7th August at 11.25 PM due to some system issue.

They have disconnect my number from 3rd August to 7th august and again they have started my services on 7th.

Today Morning i.e. 14th Aug, again they have disconnect my number and told me that we have not received a payment.

Last week I visited 3 times to your Loop Gallery and submitted all the proof of my payment and they have given me the acknowledgement for the same.

I am a Doctor by professional and I am vesting lots of time to update the status of my payment which I paid on due date but still I have to suffer and most important today 3 patience was not able to reach me due to this issue and they have lost their eyes due to not getting the treatment on time.

Please update your system and start my connection immediately or else I have to escalate this matter to higher authority and also will publish in media.

I hope you will take this seriously or else i have switch my service provider for all my connection.


Regards,
Madhavi Panchamia
+91 [protected]