M. K. Motors, Kottayam — Complaint against STAFFS IN TATA SHOWROOM-THIRUMOOLAPURAM THIRUVALLA

I have purchased TATA HARRIER XTA+ DARK (Kl27L4000)-Sreeja Ravindran Nair in the year 07/09/2022 from Your Thirumoolapuram (Thiruvalla (Showroom).I am NRE working in Kuwait, i have ordered thevehicle from Kuwait through phone.I was communicating with you team by watsupp & expected they will properly process everything .

This is the incident happened when during the car delivery day which was an unorganized delivery pattern which we never expected.The delivery car was unproperly placed which was not neat, The showroom, surrounding even the car was not maintained properly for the delivery.They told us they dont work today even it was a working day, they are in onam celebration mood.The lady staff named Ms Pretty pradeep which we were following up for the delivery, during the delivery she was making fun, jokes with her collegues. Please train your staffs well to behave the customers properly.
It was a good day, that is why we didnt react to them.I have enough evidence to prove this.Her act was such a feeling for us that day.

Yesterday, on 26/07/2023, the car was taken for the 3rd free service & they told to pay INR 14000/- for the service .I called Pretty & asked why these charges if it is free service.She was not in a mood to listen & her reaction was shouting & hanged up the phone.I was shocked to have such a response from these irresponsible executives and humiliating behaviour towards customers .
I chose TATA because of the brand name and just because it is an Indian car. Now, I lost my hope and patience. Not only due to the repairment expenses and service charges which I had already been paid to the TATA Motors company but also because of the pathetic service from an authorized service center of the TATA Motors named ‘M. K. Motors’ located at Thirumoolapuram, Kerala.As vehicle lovers, we never had such a bad experience from any automobile or other firms.
Enough is enough...as every time, we approach your staffs for any help, this is the face they are having, we need the authorities to take strict actions & against humiliation our family faced also we would like to know why these huge charges have been paid by us for free service.