Address: | Bangalore, Karnataka |
MadOnDeals company indulges into fraudulent business of
duping the credit card users to divulge on their credit card details and lure
them to buy their product in lieu of reward points earned on the customer's
credit card account. In this particular case a person (by name Sonia Sharma)
posed to be an ICICI bank executive called me from number[protected] and
contacted me on my mobile number informing me that there are some unused reward
points in my credit card account which are about to get expired and ICICI bank
would like to offer me a package against those reward points so that they do
not go wasted. She informed me that they have a tie up with a company by name
MadOnDeals that would be providing me with the aforesaid package (which
includes a 2 days all paid holiday package in a hotel/resort, yatra.com
discount coupons for booking air tickets, diner’s club discount card, watch,
free movie tickets, wallet, belt, etc.). Also, she would connect me to MadOnDeals
representative over the phone line but condition is that I should not disclose to
them that I am getting this package in exchange against my reward points and no
one has contacted me from my bank before I contacted MadOnDeals or anything of
that sorts. Also, the most important part, I would be required to make a
payment of INR 7450/- for this package but that amount would automatically be
adjusted against the reward points available in my credit card account. In
order to go ahead with this offer, fake ICICI bank representative confirms with
my name, DOB, card number and expiration date to verify my identity. I should
not have disclosed the last 2 information which caused all the difference in
this case. Using this information she was able to generate an OTP (One Time
Password) which was received from ICICI bank on my mobile number and e-mail ID registered
with them. I was advised to key in the OTP when directed to MadOnDeals IVR
system for payment.
Once directed to MadOnDeals, its representative once again
explained about the inclusions of the package, cost, etc., and then cross
verified with me that the package will not be exchanged any reward points or no
one has contacted me from my bank before I contacted MadOnDeals or anything of
that sorts (almost ditto to what ICICI bank rep said). Then I was directed to
the IVR to make payment for INR 7450/-. After this was done, I against received
a phone call from fake ICICI bank rep. to inquire if things went as planned at
MadOnDeals and re-assured that amount I paid will be adjusted against reward
points and will get reflected in my credit card statement . She in fact
provided me with a reference ID for this conversion request.
The next day I received a verification call from MadOnDeals
to confirm the details about the package, its term & conditions, my
address, etc. I was told that I will receive the package kit within 7 working
days at my residence address.
For so many days I could not find anything on my credit card
statement to suggest that the amount INR 7450/- has been adjusted neither did I
receive the package kit. After 2 weeks since the incident happened, I contacted
ICICI bank customer care to inquire about conversion of reward points, I was
informed that I have been a victim of cyber fraud and bank has no involvement
what so ever in this regard.
Since, this is a mis-selling of their products by MadOnDeals
company by luring credit users into this trap of package deal which sounds free
of cost but isn’t and misusing their card details to extract money from them in
an illegitimate manner, a strict action should be taken against MadOnDeals and
they should refund the entire amount of INR 7450/- back to me and to other
affected customers. They should not be allowed to carry out their operations
any further.
Worst part is there is no recorded audio for the
conversation that happened with the fake ICICI bank representative but the
MadOnDeals company has the recording of the conversation that happened between
them and me. So, even when I asked them to refund the money the justification
they provide is that they have the recorded audio where I agreed to buy their
product and they aren’t aware of who discussed with me and what before I
contacted MadOnDeals to purchase their product. Was this information helpful? |
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