Mahindra First Choice [MFCWL] — Faulty AC, Tyres 100% worn out and dead battery

Bought our pre owned Honda City CVT VX from the prosper wheels goregoan on 22nd of Feb. Suggested the retailer to check Battery Tyres AC function etc with a checklist given by us before delivery but the same day of delivery the battery was dead (it was a 4 yr old battery) and we had to face issues late night to call garage mechanic to jump start the car. It was a bad experience on very day one. Post having talks the battery was replaced by the dealer and Rishabh was helpful for the same of accepting the issue and resolving it. We took the car for a complete check to Arya honda bhandup very next day, Post check with the honda service center who inspected the car and gave the results i.e. All 4 tyres 100% worn out (this is very critical which was not checked by the dealer / service center who gives certified status to cars even after our several requets), AC needed service which too was highlighted by us. We got it serviced n paid from our pocket. I have already raised and incident on Feb 26 with mahindra FC customer line but no action has been taken so far and no updates from Ravi Shankar which is alarming (representative), atleast a work progress is expected. The certified checklist available on mahindra website clearly states that the tyres should be atleast 40% in condition while selling the car to customer and approx 118 checkpoints are covered before car is given certified status and sold to customer in this case i am sure this is not followed. Please resolve the main issue of tyres as replacement would cost me extra 20K - 25K which is not acceptable if we are buying a certified car from Mahindra FC and not a local garage. The breach of trust, experience and extra cost is pocket is pretty sad.
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Mahindra First Choice [MFCWL] customer support has been notified about the posted complaint.
Mar 15, 2021
Updated by Manishsharma009
Its been a week to written complaint and almost a month to verbal complaint to MFCL call center . Post talking to and repeating the same complain information to 8-9 representatives no status update forget resolution. With brand like Mahindra this was least expected. This is forcing me to take this up on open social media.
Mar 25, 2021
Updated by Manishsharma009
One more call by the representative named Bhargava from MFCL on 25th March. Asked to repeat the same incident/complaint 9th-10th time with no strong resolution and only assurance that it would be escalated and tried to resolve. Fail to understand with a trusted brand if the situation is this than what's the use of going for a brand like Mahindra than a roadside garage and buying a vehicle in less price and spending money in wear and tear which anyway you end up doing here along with a breach of trust and bad experience. waiting for a resolution.
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    10th Floor, DLH Park, S.V. Road, Goregaon (West), Mumbai, Maharashtra, India - 400062
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