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This is very generic message from Makemytrip . These kind of response is not appreciated.
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+91 12 4289 8747
+91 12 4462 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from MakeMyTrip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
This email is regarding the refund claim for your Air Pegasus flight.
The current issue is not isolated to you but to many others who booked to fly on Air Pegasus through not only MakeMyTrip but other agencies including airline’s own website.
When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.
At this juncture, the airline has not refunded the due amount back to us. I hope you will at least appreciate that we don’t run the airline. The situation of Air Pegasus is well known to all of us. What I can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.
We are constantly asking the airline. We will begin refund the moment airline directs us to do so.
Request your patience under these force majeure conditions.
Assuring you best of our services.
Team-MakeMyTrip Care