MakeMyTrip India — Unable to redeem voucher as committed by Make mytrip

Hi,

I booked flight on MMT website (Krabi to Bangkok) using FLYWITHCITI code, where I am supposed to get 1 night on any international hotel for =2 days booking. I have to use the booking id of the flight as coupon code for the hotel booking.

Attached are the offer details.

The FLYWITHCITI option was provided in the MMT app along with the benefits and details were confirmed by the Makemytrip app while doing the flight booking.

While I am trying to use the booking id of the flights as coupon code for hotel bookings, I am not getting any night free accommodation offer as was committed during my booking.

Note: I have spoken for 10 days now with MMT executives where my call has just been transferred with absolutely no intent to provide any solution. Many staff (Anurag Yadav, Ramlakhan Verma, Vivek)

I have been thoroughly harassed with these calls and absolutely lost my mental peace with the treatment of the staff.

Raising it here to get some fair treatment.