Manipal Hospital — Over Charged for bad service

Address:

Whitefield

Sir, I went on your billing counter for Corona test on 26/03/2021 at about 12.50 pm. I asked the test rate for same day Result Report. The counter sister asked me to deposit Rs.2600/-and respond to that you will get it within 6 to 8 hours but I was surprised not to receive any report by next day Morning. Being disappointed, I contacted over land line no [protected] for making complain, the attending one transfer the call to lab room. The asked my email and then send it on my mailing address.
Now, when the Hospital couldn't provide it's services on time for which I paid extra Rs.1600/- should be refunded to me immediately.
I will also comment that it is an act of cheating the customer/patient for extra charge with poor service and created a bad immage in my mind.
So, you please arrange to refund my extra money immediately.