| Address: | 122018 | | Website: | Matrix celluar |
I paid rs. 4829 for this SIM, and I have barely been able to use it. First 5 days I had no data and now I can't call the numbers I want to call (hotel or tour operators in Iceland)... why do I need to call up customer care to resolve issues with this SIM when I should be enjoying my holiday! Instead of planning my trip and booking tours, I am wasting time calling customer care. They tell me I can't call hotels or tour operators as those are premium numbers. Tell me who should a tourist in a new country call? I did not take this SIM to chit chat on the phone with a local person. If I can't even call hotels or tour operators, what is the point of this number? I should have landed in Europe and taken a local SIM for 10 Euros, and would not have these restrictions! What a waste of money! I don't understand whom Matrix services are for! Your sales person called me so many times for taking this SIM, and personally vouched that this SIM would work here. I have 6 days of my trip left and still barely used any service. What have a paid so much money for when I can't use it when I need to the most! I have complained to customer service. But also wanted to let you know how disappointed I am in trusting your sales person. There are trips which are getting sold out but I can't book as I can't call them! I'm a very frequent international traveller and I have never faced this issue when I have bought a local SIM from the country I'm visiting. Really regretting this and wondering how this issue will get solved for the remaining days of my trip. It would be better to just refund me the money ( as I have barely used services) if this SIM can't work for my purpose. Was this information helpful? | 
Post your Comment