[Resolved]  Matrix Cellular — Highly inflated bill

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I took the matrix connection (Us no +[protected] from mr sudhaker yadav and opted for plan with plan code att2915r2. I took it with 4 other colleagues in mar 2016. I got highly inflated bill for the same. Both plan details and bill are attached with the mail.

The plan fixed charges for 10 days were rs 2999 and free things were unlimited local us calls, free incoming, 300 mins free calls to india and 1 gb data. If you check the bill, i made use of 213 mb of data, made voice calls of duration 04:52:00 hrs (292 mins) to india and voice calls of duration 00:25:00 (25 mins) to us. All of this comes under what was provided as free in the plan and should not be charged. So ideally i should get bill for rs 2, 999 + st + local sms charges.

When i tried to reach customer care, they agreed that "plan opted by you at the point of sale was att2915r2 of $ 29.99 rental valid for 10 days and this plan was sent to you on the confirmation mail." please refer the mail trail for details. They told me that it was rejected by me. While the fact is that i never received any such mail.

I also got to know from mr vikas, matrix customer care executive that mail was sent on "gupta. [protected]@gmail.com" which is a wrong email id. So basically again it was matrix’s fault to send the mail to wrong mail id and i can't be charged according to a plan i am not aware of. Rather i should be charged according to plan which was agreed on at point of sale.

In past more than 1 year, i have been received calls from several matrix executives, but no one follows up on the case. Each time i get call from new person and i have to start from zero to provide him the context and then he disappears again. Recently they are also threatening to send the case to legal department.