[Resolved]  Matrix Cellular — non responsive team even after mails.

Address:

110078

I bought a sim for my travel to Germany with the below mentioned details:

Matrix Mobile Number:[protected]
Matrix SIM Number:[protected]
User Name : Binite Kumar Singh(that is me).
Network Name: Germany-O2
CAF Number: T[protected]

I am getting continious mails that MATRIX is not able to collect my sim as i am not picking up calls and they visited me and i am not available.

I have provided them my official adresss which is accesable all the time and my mobile number which is always ON as i am a sales personal. How can this happen. Since from the day i have came back(12 Nov’17), i have not even recieved a single call from them. I replied to thier mail on 28 Nov’17 on the same but no response from thier end.

MATRIX has deducted the charges of the terrif without my concent from my credit card and now put up a mail on 08 dec’17 telling me that they will put charges of Rs. 350/- as i am not returning the sim.

Really disappointed with thier response.

I will be moving to consumer forem agaist this case if any other charges are deducted from my card.