[Resolved]  Matrix Cellular — not able to make india calls

Address:

560013

On 16 sep 2017 i brought matrix sim card from bangalore international airport i was travelling to mexico, the agent told me that it comes with 1 gb data free, unlimited incoming/outing free for us/mexico/india, it worked fine when i arrived in mexico, but on 6th of oct 2017 india outgoing calls stopped working, when i called back call center they told me that i exhausted 1000 mins of calling to india which was never told to me. Ok then i recharged for another 3500 rs for another one month, now the story was sir you took a bundle offer so india was not included, but fact was customer service agent directed me to recharge the account which i did, i been trying to call the customer care every day since i am not able to talk to my family, every time i get a story my manager will call and resolved till now no one called me resolve this……

Uday
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[protected]@hotmail.com