Mcdonald's India — Order arrived cold and late by more then 1 half hour and or kept aside to talk to the delivery guy coke blasted ruined everything

I had ordered at 11.33 and ordered arrived at 1.00.
Not only was the food cold (from touch)
I kept aside the food to talk to the dilevery man to call the manager of the restaurant. The coke bottle blasted and ruined the food.

Not only was the food late by more then one hour to almost 1 and half hour.

I had convince the delivery man to take the food as I won't accept the delivery and then was able to talk to the manager or someone.

I firmly told him to take the order back and he told me as everything is closed he can't give me a new order.. which I don't want anyways ..

I would like to know the correct department to raise this issue...

Hungry for more then hour and half only to recieve cold food .. then the coke bottle exploding and ruining the order and talking to the delivery guy to call the manager for another half hour.

Then to to hear that the food can't be made and during all these I had already written a complaint on this forum just before of not receiving the same food ordered. As it was showing paid and accepted by the McD at 11.33 but not receiving till 12.45.