Medlife — Refund for returned order NOT yet credited by Medlife

Order OR2464VFA-010A was placed on 31-mar-2021 and payment of Rs. 1584 for the order was made via Amazon Pay wallet on 01-Apr-2021. Placed a return request and order was picked up on the same day (1-Apr). Refund was initiated on 2-Apr but till date, the amount has NOT been refunded to my Amazon Pay wallet with which the payment was made.

I've been calling up Medlife's customer care number for the past one week. Each time I'm given some lousy excuse and told that my refund would be processed in 24-48 hours. I even e-mailed But nothing has happened so far.

I'm now contemplating filing FIR for fraud against Medlife or a case in consumer court.