OR2265WB-001A I had placed this order on 25.04.2017 order was supposed to be received on 27.04.2017 but u delayed the order and I received on 28.04.2017
I made online payment on 27.04.2017 your delivery person delivered the order at my residence on 28.04.2017 again asked payment of Rs.837.00 from my parents as the delivery person asked for payment my parents paid him Rs.837.00
I made payment twice for same order of Rs.837.00
On 28.04.2017 i called your customer executive he assured me i will get my cash refund by Saturday i.e. on 29.04.2017 or Max to max by Sunday i.e. on 30.04.2017 I waited for your delivery person to drop cash back at my residence but after waiting for the whole 2 days at home none of your delivery person turned up. I waited on 1.05.2017 and finally on 01.05.2017 around 9.20 pm i called your customer executive again who assured me to refund my money by Tuesday evening I.e.on 02.05.2017 but again a false commitment from your side.
Again after waiting for 24 hrs i called back on 02.05.2017 where firstly i came to know my complaint was not registered on 28.04.2017 secondly after talking to him he put me hold for more then 5 mins then he said we need to check with our accounts department we cannot assure you about when we will refund your money inspire of asking him again and again he was unable to answer any of my queries. Again he put me on hold for some internal queries and finally after waiting for another 2 mins he disconnected my call.
This is how you give customer service to your customers.
I am concerned about my money and I want my Rs.837.00 refund ASAP.
I don't want any false commitment from your side . Its my hard earn money and I want it ASAP. Was this information helpful? | 
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