Medplus India — Medicine not exchanged after complaint

Medplus India — Medicine not exchanged after complaint

P Parag A from Pune, Maharashtra Feb 1, 2024 Feb 1, 2024 This thread was updated on Feb 1, 2024

I have purchased medicine throught MedPlus app on 18th Jan 24 which was delivered on 19th Jan 24. My mother got ill on 26th Jan 24 and 2as in ICU till 31St Jan. Now doctor have advised change in medicines. I have called up customer care for this but they refuse to give any exchange citing that 14 working days are over. As per a common customer understand 14 working days does not include Sunday. Also they are recording my calls without my permission. Need help in resolving my issue as no one is ready to listen. What are the legal remedies which I can avail. Kindly guide. Was this information helpful? No (0) Yes (0)
MedPlus India customer support has been notified about the posted complaint.
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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Feb 1, 2024

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information. Kindly share us your details (registered mobile number/ medplus customer id) so that will check and assist you accordingly.We value your association and assure you of our commitment to serving you in the best possible way.Warm Regards, Customer Care Team.