[Resolved] Medplus India — NOVOMIX 30 Penfill Cartridge cracked

medpluscustomer

Aug 19, 2021

Address:

MedPlus , HSR Layout , 2nd Sector, Haralakutte , Bangalore

By two days my sugar level were increased to 400.i thought some problem in the insuline . i opened the Cartridge from the pen and found the Cartridge was chipped of at bottom and was cracked.while using for two days, insuline has been leaked in the pen itself.i showed it to the Medplus stores where i brought it.i was told it cannot be replaced.As i am your customer from many years, i have not come across like this type. please instruct to replace it .

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Sep 21, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2021

MedPlus India Customer Care's response Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

Sep 03, 2021

Updated by medpluscustomer Mobile no - [protected]
Medplus Customer Id - 4785454

Sep 03, 2021

Updated by medpluscustomer Still not received any reply for the Complain made on August 19, 2021.

Verified Support

Sep 21, 2021

MedPlus India Customer Care's response With reference to your email our attempts to contact you were unsuccessful.

We value your association and assure you of our commitment to serving you in the best possible way. This is a system generated mail.

Warm Regards,
Customer Care Team.

Sep 23, 2021

Updated by medpluscustomer I Would like to know whether the Cartridge will be replaced.it is so long time, still my complain is not solved.