[Resolved]  Mega Cabs — Unprofessional Chauffeurs and unfriendly customer care

Address:

Bangalore, Karnataka

I have given 2 complains against Mega Cabs chauffeur's for poor service and charging extra amount Rs200/- without bill in month of April 2014. After several calls, I was offered goodies from executives, free cab passes and 1 free ride in the cab. After 2 weeks I receive 5 pieces of chocolates packed in an envelop. Till now I did not receive any gift coupon and any free ride confirmation mail. I have paid Rs70-80 extra to the cab drivers in 2 trip and travel by bus despite of booing the cab. I have travelled by bus as I refuse chauffeur to pay extra amount without bill. Many times I asked executives that I want to talk to higher authority in mega cabs but no one called me. Mega cabs was having offer of Rs650/- for drop at airport. But for this service their chauffeurs use to come late to the customer place and if you ask them to get you to airport from different route they ask more money. I think company knows about it, as without putting my words to the customer care executive he was sorry for late arrival of cab. I think this is well executed plan by the company.