Address: | 560037 | Website: | www.merucabs.com |
I want to share an (Horrifying) experience with meru cabs today.
I booked a trip from yemlur to r. T nagar (Approx. 15kms) in bangalore at 7.30pm and the below message chain is self-explanatory and explains the frustration. (Note: i deleted the message received at 7.45pm by mistake but i remember the driver assigned was mr. Nagaraj). 4 drivers were assigned to pick up and none of them turned up. Every time, i had to call the driver, who in turn would give me reasons for not coming and ask me to call meru call center. The call center folks would assign one more driver and the story repeats. I also an automated call to check if i informed the driver that i didn’t want to continue the trip, which was never the case.
Funny part of the story is, i also got a trip report for the ride that i didn’t make (I can provide the report if required). Looks like everything is possible with meru. This is not the first time that its happening but i have had similar experiences in the past as well.
I had to attend an important family function and meru ensured i missed attending it ontime. Finally i reached the place through ola. Though the price was high, atleast they turned up in time of need.
Even now, i am not sure if this message would reach you. But if it reaches, i hope you would be able to understand the pain that customers like us go through. I count on you and your management team to ensure such incidents doesn’t recur again.
Was this information helpful? |
Post your Comment