Sep 29, 2018
Complaint marked as Resolved I got a call in the afternoon of 28th September asking me to collect the new replaced phone . It seems the escalation executive whom I had a talk with on 20th did his job but a bit late . The franchisee got their help from DSM . Whatever it may be the franchisee, distributors, call centre were all caught napping all the while until the case was escalated & the cause is poor basic training. I have so much of electronic products with me & in case of any fault replacement was delivered maximum within a week in many occasions with some even with a higher version. Anyways let this new phone work very long.
Micromax Informatics customer support has been notified about the posted complaint.
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