Moglix — Refund not processed even though Product not as per specification.

Address:

Raipur

My Order ID is: 5122591

Product Name: Corvids 18 Step 19ft Aluminium A Type Telescopic Ladder, CALT-D56

With reference to the return policy, moglix website states that "Significant difference found in Moglix website as comparison to product". I would like to clarify that significant difference is there in the product from the product description i.e. the website clearly states that it is 19 ft. Aluminum ladder but in actual it is only around 9 feet. Work can only done from this ladder up to 9 feet and hence the product makes no sense for us. It cannot in any case reach 19 feet and hence no use for us. We are also placing the refund in 7 days as per your policy. So there is no reason why our return shall not be accepted. Hope that the above clarifies the matter and our return will be processed.

Shubham Agrawal
Mo: [protected]