I bought a jacket article no[protected] from monte carlo karol bagh on 29th December(billing on the name of Garima Saini). They sold me a defective jacket as its inner side pockets are unstitched. Today I went to get it replaced. The representative accepted that its manufacturing defect but refused to replace and told they will get it stitched and return, to which I agreed. Soon they said that tailor is not available. I told I can take some other article in same color and same price range to which they bluntly refused.
I had to travel for an hour to replace it still they didn't agree to the simple solution. This is highly unprofessional response on the part of Monte carlo.
Also the customer care service is pathetic. I kept trying[protected],[protected], [protected] for 40 minutes atleast. The operator asks you to wait and then the phone gets disconnected automatically. And this was during working hours of monte carlo customer care service.
3 hours of mine were wasted with no result. Please understand the harrasement it causes to a customer and train your representatives to handle such cases properly. I brought this to your notice hoping that appropriate solution will be done.
sachin saini
[protected]
sachin.indian.[protected]@gmail.com Was this information helpful? |
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