[Resolved]  Mswipe Technologies — Amount debited from account but merchant denying to have realized the same also did not offered the Goods

I have transacted an amount of Rs. 483/- at Gopi FL on shop on 26th oct 2021 through Phonepe by scanning marchants scanner. But they denying that they did not realized the money also did not offered me the product I paid for. I have raised the dispute at same time. But my bank informed me that the money already sent to marchant's account successfully. Now marchant is saying that they do not have such account which is showing in my e-receipt of payment. They suggest to talk with mswipe. I tried to call mswipe several time they did not responded to my calls. till date my debited amount did not credited to my account as refund . I am sharing the the transaction details below.

tr id:[protected]
credited to: kotak mahindra bank limited ****0417
Description: UPI/MOB/[protected]/PAYMENT FROM PHONEPE
DEBITED FROM UPI ID: [protected]@ybl