Comments
Dear Sir,
I am Keerthika.I am using mts for more than eight months and
i used to pay my bill on time.
On Oct 16th i paid my mts bill for Rs.11408 instead of Rs.1108
that is i paid nearly 10, 000 rupees extra by mistake.
So immediately i called your customer service they said it
will be refunded with in 30 days.But still i am waiting.Each time when i
call your customer support each one of them is saying different answer and
i mailed to all the customer support mail id where i had no response with
usual reply that they will contact us.
I am really hurt by your service.Fortunately i got a call from
Sandhya from bill payment department where she gave your mail id in order
to solve my problem and she said that my amount has been credited to my
bank account where i didn't receive it but none of your customer executive
has told this to me.
According to the conversation i have attached my bill payment
detail and bank transaction detail with this mail.Hope atleast you will
help me.
Can anyone help me to solve this problem?I am ready to go legal also with lots phone conversation as evidence.
Keerthisangara
[protected]
I am Keerthika.I am using mts for more than eight months and
i used to pay my bill on time.
On Oct 16th i paid my mts bill for Rs.11408 instead of Rs.1108
that is i paid nearly 10, 000 rupees extra by mistake.
So immediately i called your customer service they said it
will be refunded with in 30 days.But still i am waiting.Each time when i
call your customer support each one of them is saying different answer and
i mailed to all the customer support mail id where i had no response with
usual reply that they will contact us.
I am really hurt by your service.Fortunately i got a call from
Sandhya from bill payment department where she gave your mail id in order
to solve my problem and she said that my amount has been credited to my
bank account where i didn't receive it but none of your customer executive
has told this to me.
According to the conversation i have attached my bill payment
detail and bank transaction detail with this mail.Hope atleast you will
help me.
Can anyone help me to solve this problem?I am ready to go legal also with lots phone conversation as evidence.
Keerthisangara
[protected]
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