My Dentist — customer service rudeness

Address:	73505
Website:	Iuhe

Annabelle the customer service assistant in lawton, ok is unprofessional and rude. I came in to make a payment and she informed me i was behind in my payments. After a few discussions she proceeded to count on her fingers the months that was a supposed to be behind. Not only was she loud it was embarrassing. After i left anna, the manager called and informed me i was not behind and my bill was actually paid in full and i was ahead.

I called today, october 16th, and she answered the phone. I was trying to make an appointment for my invisalign ine only to be informed their is no doctor available and as she stated rudely “i would just have to wait until they get a doctor in”. I needed more clarity and again anna came and explained that the doctor was in she just hasn’t been trained and she needed to be there just in case something happens. I informed anna that annabell doesn’t explain we’ll. For the service i have paid for and will continue to pay after my invisalign is done with my permanent retainer, i expect to be treated with respect. Even if i was behind in a payment, the whole office should’ve known it and there was no apology after the fact. She needs to be professional at all times. I purposely avoid speaking with her when i come in because of her unprofessional and rude behavior.
If you have any questions, my number is[protected], teresa bland

Thank you for your time