[Resolved]  Naaptol — Fraud: unprofessional customer service

Address:

Patna, Bihar

Naaptol, I placed an order for a leather jacket as per Times of India information. The jacket was delivered to me on 29th of October. The order number was 7440330. Before placing the order I had called customer service that whether the product was of pure leather. The associate informed me that it was GENUINE 100% PURE leather. When the wrong product was delivered to me I enquired again about the material and was informed that the jacket that I will be receiving as replacement will be of synthetic leather. I was agitated and asked the associate why the wrong information was passed on to me while placing the order. Henceforth the customer associate filed a complaint regarding my concern as I insisted on cancelling the order. The complaint number was 5253142 and I was told that I will receive a call from the concerned department within 48hours. I received a call on 30th evening and spoke to an unprofessional executive who agreed t whatever I said and hung up the call on me. When I asked whether it was original leather he stated that it wasn’t at first and later said yes. He was not listening to my concern and was narrating his speech as per norms. I have a few concerns. 1) Why was I told that it was GENUINE 100% PURE leather while placing the order? 2) The customer associate on escalation call was so unprofessional. Do Naaptol have such business etiquettes while dealing with their customers? I will drag the matter forward and I will not accept any product on replacement. You can send it across but I will have it returned from my doorsteps. I am also going to pursue the matter in consumer forum if I do not get a satisfactory answer. Anil Yadav, Mobile number# [protected] Order Number#7440330