Nestle — Maggi Ketchup bottle has worms

Address:	Nestlé India Ltd. Nestlé House, Jacaranda Marg M Block DLF City Phase II, National Highway 8 Gurgaon 122002, India
Website:	www.nestle.in

Details below:
Maggi Rich Tomato Ketchup
Manufacturing of June 23
Expiry of May 24
Batch number[protected] [protected]/LC[protected]/00
City - Mumbai
Suburb - Andheri west
Source of purchase - Dmart home delivery via App

It is a very unfortunate incident that has happened to me & my family and I are truly shocked. We were hosting a family dinner last week, and we brought out our ketchup (which had been hal[censored]sed already in the previous week's family get together). However, when we poured out the ketchup into our dinner plates, we immediately saw some wiggling whiteness in the ketchup. Upon closer inspection - they were white worms - in my plate and the bottle of Maggi Ketchup. Alive, wiggling, moving about in my plate. Upon examining further, the bottle had multiple worms inside it as well.

Nestle is a brand that has held the trust of its end consumers for decades - but this incident has left me and my family pretty traumatised. We have heard of grievous health hazards in such situations, but never expected to be at the end of it ourselves. I am now extremely worried about my kids who use ketchup in their school tiffin sandwiches close to every day, and my guests who would have consumed the ketchup in the previous gathering (when this went unnoticed).

The place of keeping our bottle, the temperature and all other physical factors pertaining to storage have been the same for years - but never earlier have we faced this issue. I had purchased this bottle from DMart - on the online app and had it home delivered (in Mumbai - Andheri west) just about 15 to 20 days prior to this incident.

I would like to be compensated adequately for the inconvenience caused to us, and the stress with regards to my children and family's health, that is my primary concern.