Netmeds — Estimate delivery date passed but no delivery by courier and false commitments

I ordered my wife's tablets as usual on Aug 15, 2022. Eight days have passed but I only got one part of my delivery. I called the NETMEDS Executive twice, but false commitments are provided saying will be delivered in 24-48 hrs. Is any kind of fraud is happening with costomers of NETMEDS for the prepaid orders. Patients are relying on you as you have to deliver the meds on the accounted date and time. .
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Netmeds customer support has been notified about the posted complaint.
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Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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