[Resolved] Netmeds — Online medicine returned but amount not credited

Mayinak

from kolkata, West Bengal

Aug 19, 2022

Address:

164, Subash Nagar Road, Flat 2 C, 2nd floor, subash nagar,kol, Dum Dum cantonment. kolkata 700065 (Near aamtala), Dum Dum canton, Dum Dum cantonment.

Have ordered online medicine from netmeds.com on 5th March 2022. (netmed Head office 5th Floor, EA Chambers (Express Avenue) No 49 & 50 L, Whites Road, Royapettah, Chennai - 600014.)

Have returned the entire set of 14 medicines as the patient got deceased in March 2022. After several complaints still they are not resolving the issue and returning the money back, this is 4 months running for a return value of Rs 4695/-
Order id[protected]W.
Complain no Ticket[protected].
Have called more than 15 times to customer care of netmeds and every time they are saying that they are escalating the issue !! Also have several mails but no resolution
BUT STILL NO RESOLUTION FOR MORE THAN 5 MONTHS !

attaching bill, return slip

+3 photos

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Oct 7, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

Netmeds Customer Care's response Hi Mayinak,

Sorry for the inconvenience caused.

We will coordinate with our team and will update you at the earliest.

Regards,
Netmeds Team!

Verified Support

Aug 26, 2022

Netmeds Customer Care's response Dear Mayinak Das,

We sincerely apologize for this inconvenience.

As per our warehouse team confirmation, we haven't received the consignment hence we are unable to provide a refund for the order[protected]WSO1.

We appreciate your kind understanding and cooperation in this regard.

Regards,
Netmeds Team!