Nisha — Spicejet Fraud - Booking Transaction Failed, But amount was deducted- no further mail or message recd. for booking confirmation.

Address:

Gurgaon, Haryana

Hi, My PNR is- C9B16Q, Kindly process our refund amount asap in the same account we have made payment to book our tickets. This is truly unprofessional, the way your customer representatives (Poonam & Anu) talk to me and provide wrong information, i have called up 3 times to customer care and the info have been provide to me 3 times were absolutely incorrect. 1. We have booked our tickets on 16th July from Delhi to Mumbai 25th Dec- 2 nd Jan '16, - ECT63U after booking there was some error have been shown to us and we have not recd. any further e-mail or message from spice jet, but amount 14, 738 has been deducted from our account. we thought may be there was some error but may be our money will get transferred in 24 hrs just because our booking has not been done. then we have tried to book again but there was some sever problem so we thought may be the Rs. 1 offer not valid or creating problem at new year time, so we have Re- booked our tickets from Delhi to Mumbai 19th Dec- 27th Dec' 16- C9B16Q, and our tickets have been booked this time. 2. When we have not received our payment till 21st July we have called up customer care, then what we got to know that our booking is confirmed for both the time schedule, 25th Dec and 19th Dec. and our tickets is not refundable only taxes will be get paid to us, rubbish...this is such a fraud ... you are just cheating people, deducting their money and not giving any proof for further use and when people are calling you to confirm such kind of activities you guys are not taking our calls, your customer care representatives keep busy. I want reply on that why we have not recd. any email or message on our booking and how we can travel at same time to Mumbai, who will be responsible for it, if we will not recd refund from C9B16Q tickets then we will have to take legal action on it and will publish it on everywhere where ever we can publish it online.very pathetic experience first and last time and very poor services must say... Kindly reply asap and refund our money asap.