NTL Call Taxi — Sub: Complaint against NTL - Cab taxi no. TN18AC-1768 Mobile no. - [protected]

Address:	Kanchipuram, Tamil Nadu, 600048
Website:	www.ntltaxi.com

Date: 23.12.2015 Sub: Complaint against NTL - Cab taxi no. TN18AC-1768 Mobile no. - [protected]. NTL booking id no. B-[protected]. Booked on 23.12.2015 at 01:30 PM from T-Nagar to Madhanapuram, Tambaram. Booked by G.Sumathy. Respected sir, I booked the call taxi from NTL as aforesaid in the subject. Total 2 adults + 1 kid traveled in the cab. The driver came by 01:30 PM to Somasundaram park, T-Nagar for pick-up. While entering the taxi the driver told in a high manner that meter is not working hence he showed to me a meter near the petrol meter and to note it down for reference. Further the driver told that i should see his mobile wherein a meter is running and to provide money as per that, which is NTL meter. I was totally confused and told i will take up this with the customer no of NTL. Further he shows the catalogue of Fast-Track metered rate and said not to give as per this rate. By the time the taxi crossed the mount road signal wherein he made a attempt to dash a two-wheeler-scooter. Then at Guindy-Kathipara made a attempt to hit a autorichsaw. Then at Tambaram Sanatorium made a attempt to hit a two wheeler in bike. On the whole he murmured and abuse in filthy language those who passes away in the road. I, the customer with the family watched all this without resisting because my wife & a two year old (sick-fever) back side to reach safe the destination. The cab reached the destination and told that the meter is Rs.460/- but to pay Rs.510/-. And also refused to provide the bill. I have resisted the same and told i will give only the metered bill not the excess amount. Once i resisted the excess payment the driver rise his voice in-front of my house and start abuse filthy’ language. I made a compliant to NTL stating the above whole incident. But not satisfied with the reply I lodge this compliant before the competent authority for proper enquiry. The following mischief and misbehaviour & Cheating the customer/ public by the above said NTL- cab-driver. Demanding more money than the rate fixed by Govt. Of Tamil Nadu. Reading Meter kept-off purposefully and cheating the customers and public. Misbehave and using filthy language with the passengers/ costumers that too lady customer & kid inside the cab. Rash & negligent driving while customers are inside the cab. Using mobile phones while driving. ‘Suspect’- Drug -adict / Drunk & Drive while driving. Various meter-price catalogue kept in the car to confuse & cheat the customers and the public in the brand name of NTL. Not having unique identity of ‘NTL’ sticker in the taxi. Hence it is requested kindly look in to the antecedent of the driver/ driving licence...etc that in future that no customer/ public should suffer because of such type of cab drivers. Thanking you, (sd/-) (G.Packkiaraj, M.A, M.L, M.B.A) Copy to: 1.Commissioner of Police, Chennai. 2.Commissioner of Police (Traffic), Chennai. Humbly submitted for enquiry & appropriate action please. Special copy to: Hon’ble Chief Minister special Cell, St.George Fort., Chennai. Humbly Submitted for kind information please.