OnePlus India Complaints & Reviews

My charging cable was damaged and visited the service center as the device is under warranty, service center dint have spares. And the spares should be shipped from bangalore. From past 15 days same status part is not shipped to hyderabad.

My device is under warranty and cable was damaged. Ideally it should get replace immediately, store dint have stock and they should get shipped from bangalore.

Its been 15...

One plus one or x is very fraud company they are not taking care of customers even their mobile phones are very poor. We can get the better mobile phones or better service in 4000 but they have charged more than 15000 but they are not giving any service.
Once i purchased the mobile its facing the problems from day first so i will not recommend to purchase this phone it is totally wastage of money.
Now my mobile is totally dead...

Cased id-394441
Imei-[protected]
I purchased a oneplus 3 two months ago
While using the mobile phone the internal display got broken automatically touch is fine not a single scratch on the phone.
Next day visited oneplus authorised service center (70 kms. Far from my residence) they said we will contact with oneplus if it is covered under warranty or not, on next day i called them they said oneplus denied the...

Finger print sensor not working, service people saying that litmus paper turns red and uncovered under warranty. So they are not considering about my complaint. But diagnose it under the payment procedure. Finger print sensor rate is around rs 2000. Why they are asking for rs 9500. Spare cost price list they had enclosed in their website also.

Silly technical reason that litmus paper changes red, that may change because of...

Dear One Plus 2,
My IMEI Number is

[protected]

[protected]

I purchased my mobile and it frequently reboot after 5 minute every time, I have called and visited most of your Service center, they always said to reset and backup with factory settings since this is regular problem of One Plus 2 without repair note or undertaking it . But I fail to understand that rather than using...

As i'm still facing hanging & network issue in OnePlus 3 mobile and i sent email to customer care visited Chennai service center yesterday (17-Sep-2016). They told me that mother board issue and need to replace the mother board.

As i purchased OnePlus 3 mobile on 22-Aug-2016 and within month they are asking me change my mother board and use the defective device which is very painful and it hard to acceptable.

And...

Oneplus mobile which selling their low quality product should be banned to enter India.
Reasons are as follows,
(Low quality product)
1. As even on small fall to the floor surface the mobile display getting crack.

(pathetic service centres)
2. Contacting their service centres is again a nightmare they dont attend your call, you have to go in person after travelling 40 or 50 kms.

(no...

I am writing this after undergoing lots of pain whole day today and all the trouble is caused by Amazon.
These companies rain all goodies initially to capture market, once they overcome competition they begin to flex
their muscles! This is my last transaction at Amazon and will never visit this website. Also I am absolutely unhappy
with One plus 3 mobile. After 2 month long research and going through the ratings I...

Never ever try a chinese mobile in life. I saw most of the customer are facing and complaining about Hanging issue in One Plus X. It automatically reboot most of the time. I showed it twice in customer service center and what they did only FACTORY RESET. Called twice customer care and they cut the phone. This is how a chinese company treating people in india. Looting the hard earned money.
Never ever try this BOGUS ONE PLUS company....

I have been using One-plus two mobile from past one year, from the day one i am facing echo issuer and oneplus support team is not cosidering my complaint and denying support and my handset is under warranty. Case ID : [CaseID #: 365142] Mobile No : [protected] EMAIl ID : [protected]@gmail.com

they are denying support as it involves 10000 rupees worth of LCD replaceent....

I have bought oneplus x (onyx, 16gb) on 20th april 2016 from amazon.in. it was sold by cloudtail. this phone is getting heated up very soon. from very first day i am facing this problem. but now this problem has increased. i am not able to use my phone as in few minutes o[censored]sing it got heated. i fear it would blast one day. it is very difficult for me to use this phone....

Its being 8 months I have bought ONE PLUS 2 from amazon.
its home button has stopped working completely. its finger print failed.
moreover, its battery is just working for 1 hour inspite of charging it for a long.
the usb charger is taking 10 hours to charge a battery.

how can the company say that it has damaged because of water.?
if it would have damaged with water I would have told everything before...

I broke my new phone few days back, damage to the phone was major as phone's display and the back panel both were badly damaged but i was not so much worry as i knew my phone is insured with accidental damage protection by the oneplus itself but when i took my phone to the nearest service center they refused to cover the body under the damage protection Policy, they said they'll only cover display under the policy. so tell me is this the...

I would like to mention a concern with One Plus one phones. They have a small size litmus paper on top of the phone which is highly prone to get expose to humidity/moisture.

Company has not clear notifications mentioned on any website or warranty booklet about it.

No technical diagnostics are done on the device to confirm problems, only visual check that too only looking at the color of litmus paper turned to...

I have bought this device against my parents wishes by spending 28K(Half of My Monthly Salary). From Last month i am running from piller to post, calling again and again to Customer Care to Solve the problem which i am facing but i am sorry to say I was wrong that i have not listen to my parents to not to buy ONE PLUS 3.

I humbly request you to kindly look into the matter and resolve the issue as i am facing very embarrasing...

Hello,

I would like to mention a concern with One Plus Two phones. They have a small size litmus paper on top of the phone which is highly prone to get expose to humidity/moisture.

Company has not clear notifications mentioned on any website or warranty booklet about it.

No technical diagnostics are done on the device to confirm problems, only visual check that too only looking at the color of...

I have purchased a handset oneplus two handset from amazon.com on 24 sep2015 and from last 6 months i have been visiting the service centre due to different issues in the handset.
Earlier the entire mother board was replaced in april-2016 but problem remained the same.The phone suffers the " hang " problem after every 15 days.
I requested the company to provide a permanent solution by replacing the handset as it is not possible...

So fake company very poor service really they are fraud.
I am suffering with one plus three slider problem i have talked so many time customer support and visited in many time at one plus service centre they people have not any sense how to talk with customer and survice centre ia running already other three companies service centres they don't care one plus customer.and one plus support is too poor.i am talking from last 20 days they...

I bought one plus 2 phone and it is not even been a year and this is the second time that its fingerprint censor button which is also the home screen touch button stopped working automatically.
I have already got it repair once and again its the same issue.
This is a problem, phone is such an important device now a days and this just cannot stop giving trouble.
They say they will repair it and not replace it, however...

Just 15 days before I got one plus 3 from Amazon India. . And today I found that WiFi Hotspot starting automatically and gets off automatically.. Secondly phone overheats frequently...I had called amazon service number but they refused to replace and told to contact service center... I don't know if on 15 days this is the problem than what problems I may face in future.. I need replacement of the phone...