Orange Tours And Travels — Company irresponsibly about passengers

I am traveling from pune to hyderabad in Orange tours and travels bus (OTT 200, start time: 9.00PM)
Due to lack of maintenance, bus tyre got burnout and break got jammed in the night 2AM near bhighwan (90 km from pune).

At the time of bus starting from pune itself, bus is having issues and it's not giving the pickup. But bus driver and staff ignored that and resulted in mid night all the passengers ( kids, aged person's, and others) get down in panic mode and standing in road side.

RTO Team and they discussed to arrange the other bus. But, the customer service and bus staff not done anything.
During the discussion with customer service, they are telling bus needs to come from hyderabad and no alternate bus is available till 10 Hrs. Also, they told if we want they will give refund and serch alternative arrangements on our own that to middle of the road and at the time of 2AM.

Finally, driver did something to remove jam from break. But the smokes are not stopped. With the same conditions we are travelling to hyderabad at a speed of 30-50kmph.
Still we about to reach hyderabad. We have called once again customer care for arranging bus from jaherabad. But, they told it's not possible.

It's a big pathetic condition and irresponsible behaviour of entire orange tours and travels.
Please help in removing the license of travel agency.