Orange Tours And Travels — Complaining on travels for not picking up the traveller

Address:

203, Mythri Apartment, street number 2, Chikkadpally metro station, Hyderabad, 500020

I, Mudupu Pocha Reddy, age 27, booked a ticket from JBS Hyderabad to Adilabad on August 23rd, 2023. The given time by the travels to pick up is 6PM. I started at 5:30 PM from my location and due to heavy traffic in the city I reached just 10 mins late. (The whole world knows how the traffic situation goes in all metropolitan cities specifically in office timings.) I was in contact with driver during my travel time and I also personally requested him many times to wait for just 10 mins. I reached at the given location by 6:10 but the bus was already started. I contacted the driver again and requested him to wait then and there for just two minutes so that I can trace the bus but he said that bus will be not stop and said me to follow the bus. Just imagine how can I trace the bus in the same traffic with an auto. I was exhausted with his behaviour and requested them to return my money. They simply rejected my call without explaining anything. I had planned an internal political meeting to sign on a project for upcoming general election where I failed to attend the meeting just because of this travel. I request the consumer team to please look into my query and do the needful. Thanking you!