[Resolved]  OverCart — Overcart and its major courier partner ecom playing with customers

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	overcart.com

My name is Ravi i bought a phone Honor 7 from over cart on 22nd july with order id BST[protected] using Zest money.I got the item after 3 days.Once i opened the item i figured that they sent me different colour phone which is grey instead of silver.After that i had chat with customer care and they asked send photographs which i did.Then they scheduled a repickup. Ecom did pickup the phone from me on 27th .they supposed to deliver it to banglore .According to ecom site the phone was in banglore from last 5 days .But they are not delivering it to overcart.When i contact overcart everyday overcart chat executives Aman etc playing games with us by assuming customers as fools.One days he says the phone will deliver today another day he says twith out delivery we will initiate refund .another day he says his systems or down and another day ecom will deliver it in 72 working hours .Its clearly shows they and ecom playing a game with customers assuming that customers are fools diesnt understand their lies.Sir please raise the issue and try to refund my amount.