Overnite Express — delay in delivery & poor service

The packet was booked on 01st april and it was to be delivered on 2nd april evening or 3rd april morning as promised but the parcel was not delivered at my home rather it has to be collected from their office on 4th april. Customer support didn't answer the calls on 3rd april and there was no reply of mail also.
The status of parcel was "out for delivery" from 3rd april but the packet was still lying at their office till 4th april until it was collected in person.
Paid the amount for fast delivery but it was just a waste of my money and time.
Worst customer support, worst service.
Will not recommend it to anyone.