Panasonic — Ac 1 ton inverter wifi split

Address:

Hyderabad

This product and brand is a sham. We bought this product last month on 4th of April 2022. The experience from the very beginning was a nightmare. We had to do multiple follow ups to even get it installed. When at last, the installation guy came and opened the box, we found that the copper pipe was missing and had to buy it separately for ₹3200. And now just after a month the AC has stopped working. We raised a service request and the ticket was forwarded to Panasonic Service Agency (SRI NIKHIL DIGITAL SERVICES - Sanyo Service Center K.v.rangareddy, Telangana) and Spoke to *Mr. Gangadhar Reddy* (most annoying person ever he even abused us multiple times), he sent a technician and they told us that the outer unit isn't working, there is a GAS LEAKAGE. Technician even told me that they are receiving a lot of complaints regarding such issues. Technician visited again and did the welding work inside the outdoor unit for which he has to dismantle the entire outdoor unit. After the completed the work, technician asked us to turn ON the AC. The moment we switched ON the AC the master MCB got tripped and the technician kept repeating the same thing again and again. As a result of which the Master MCB got tripped *THRICE* . Technician told me because of this tripping issue (some wrong wiring connection from his end) the indoor to outdoor wire might has blasted and his manager *(Gangadhar Reddy) called me and asked to pay ₹[protected]* to change the wiring. He wanted us to pay this amount without any reason. He was extremely rude and clearly said they can't do anything about it. *Infact, he even closed the service request without our consent. We raised another service request as the issue was not resolved but *Gangadhar Reddy* *again closed the second ticket.* We are now struggling to get this AC replaced. Such a horrible experience. We usually buy Voltas AC. This was the first time we tried Panasonic and it was such a huge mistake.