I had filed a complaint for Cooling issues with my refrigerator initially in June 2014 and I was advised by the service engineer that there was some minor repair done and was asked to install a Voltage Stablizer, which I did, however the problem did not get resolved.
Another complaint was lodged on 25th Oct 2014 and below are the details of the same and various follow ups:
COMPLAINT LODGED ON 25TH OCT 2014 (JOB PI-ASC[protected]
NO REPLY TILL 6TH NOV 2014 (10 DAYS AFTER COMPLAINT) WHEN I CONTACTED HELPLINE. THIS IS HOW THEY RESPONDED TO MY MAIL COMMUNICATION:
ON 7TH NOV 2014 - A DEADLINE OF 10TH NOV 2014
ON 10TH NOV 2014 - A DEADLINE OF 11TH NOV
ON 11TH NOV 2014 - A DEADLINE OF 12TH NOV
ON 12TH NOV 2014 - A DEADLINE OF "NEXT WEEK" - NO DATE
THEN NO REPLY TILL 20TH NOV 2014 (MORE THAN ONE WEEK) - I HAD TO SEND ANOTHER REMINDER
Panasonic was not able to provide the required Spare Part for 29 days, due to which I had to buy a new Refrigerator. Based on above I asked them for a compensation by way of Refund for my new Refrigerator, however they were not ready to do so. They insisted on providing free of cost service, which is surely not enough to compensate for my loss. They also by fraudulent means stopped responding to my mails.
I even spoke and wrote to a couple of their Area Managers - Mr. Shisir Singh and Nitin Bansal with no positive response. Even they stopped responding to my messages and calls. Neither did they want to share the details of their seniors for escalation. Was this information helpful? | 
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