PaySense — harassment from collection agent

Address:

Thane, Maharashtra, 401208

This is my wife second loan account with paysense. The previous one was paid absolutely on time. Due to her hospitalisation she missed her last month emi. However, even after informing the same to the agent i have repeatedly received calls. One of your agent has accessed the phone book and happen to call her aunt and threaten her who is a 65 years old lady. Just want to know do you guys even realize that you over rule the regulations of supreme court guidelines on recovery of loans. Till last i had a great experience with u but alas very sad with this unproffesionalism. Just to let you know i am in touch with your executive inspire of that i my relatives are receiving 15 calls a day. I seek a clarification on this.

S. Majumdar